Support & Monitoring centre

We monitor· analyze · service · help · rescue

Lower your tech support operational costs, resolve employee substitutions and rely on profesional knowledge and know-how of an external team

0 h

operation

Outsourcing of corporate IT as a service

Remote monitoring

Our team constantly monitors the flawless operation of your IT infrastructure and in the event of any problems, we immediately resolve the situation or proceed according to our mutual agreement.

TAC (Technical Assistance Center)

We have our own software tool to receive your requests. Just send an email and our technicians will deal with the request immediately. However, we can also work within customers' software.

Business model

The way we charge for our services varies and depends on our agreement with you. We can adapt to your needs and requirements, whether in terms of support levels, communication channels or other parameters.

Non-stop operation

Of course, our centre operates 24/7/365. Our technicians are very well equipped in the language, they can receive, handle or escalate situations in Czech and English.

What will you get?

L1-L3
support

Individual
package

Flexible
billing

Support
your team

Immediate
assistance

Experts
on call

Services

What are you interested in?

Helpdesk
24/7/365 receiving of requests in Czech and English
Receiving of requests via phone, ticketing system, WhatsApp, slack and other
L1 - L3 support in Czech and English
Technical support for end users (PC, printers, mobile devices)
Technical support for infrastructure and systems
Monitoring
Data center operations
Clouds across providers (Azure, AWS, Google Cloud, etc.)
Physical and virtual security
IoT technologies
Reporting - complete reporting of incidents, including the method of resolution, time spent by the technician
Outsourcing
Servers (across vendors and operating systems), storage and networking
Microsoft 365, Google Apps
Sharing and backup
DevOps & ITSM
LAN/WAN
and many more
24/7/365 příjem požadavků v českém a anglickém jazyce
Příjem požadavků přes telefon, tiketovací systém, WhatsApp, Slack a další
L1 - L3 support v českém a anglickém jazyce
Technická podpora koncových uživatelů (PC, tiskárny, mobilní zařízení)
Technická podpora infrastruktury a systémů

Monitoring

Provozu datových center
Cloudů napříč poskytovateli (Azure, AWS, Google Cloud aj.)
Fyzické i virtuální bezpečnosti
IoT technologií
Reporting - kompletní reporting incidentů, vč. způsobu řešení, stráveného času dle technika

Outsourcing

Servery (napříč výrobci a operačními systémy), storage a sítě
Prostředí Microsoft 365, Google Workspace, Google Apps
Sdílení a zálohování
DevOps & ITSM, LAN/WAN
a mnohé další

Posuňte svůj business
na vyšší úroveň

Využíváme nejmodernější fyzickou infrastrukturu
Nabízíme online správu celé infrastruktury s rychlou definicí prosředí
Ke správě lze využít dasboardy Horizon, Grafana a Kubernetes
Stavíme na technologiích OpenStack a Kubernetes se storage CEPH SDS ve vyské dostupnosti
Price list

Don't skimp on solutions, skimp on costs

Our customers have experienced the following benefits

up to 0 CZK

savings on operating
IT costs

0 %

substitutability in case of
illness or leave

0 %

know-how and experience
of the external team

0 %

unresolved problems
in the operation of IT infrastructure

Basic

from 5.999 CZK

  • 8/5 helpdesk
  • Receiving tickets via email and other communication platforms
  • 48 hours response time
  • Service desk app for ticket management
  • 5 hours online service support
  • Possibility of remote support via the provider's software

Standard

from 14.999 CZK

  • 8/5 helpdesk
  • Receiving tickets by phone, email and other communication platforms
  • Next business day response time
  • Service desk app for ticket management
  • 15 hours online service support
  • Possibility of remote support via the provider's software

Individual

on request

  • 24/7 help desk
  • Receiving tickets by phone, email and other communication platforms
  • 15 min response time
  • Service desk app for ticket management
  • Service online and onsite support
  • Possibility of remote support via the provider's software

Do you want to try our environment?

Don't hesitate, we will give it to you for 14-days for free, just fill in the form.
Reference

Customers say about us

Phone

+420 380 424 000

EMAIL:

info@tcpro.cz

Headquarters

Pražská 483, Písek

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