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Customer Helpdesk

Your technical support as a Service

Zákaznický helpdesk je záchranným kruhem pro firmy i zákazníky.
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Customer Helpdesk

Your technical support as a service

Zákaznický helpdesk je záchranným kruhem pro firmy i zákazníky.

Solve substitutability and rely on the expertise and professionalism of an external team

Our technicians at your service

TAC

Technical Assistance Center – we have our own software tool for receiving technical requests. Just send an email and our technicians will start dealing with the request immediately. We may also use your software.

White Label

Our customer helpdesk can work not only for your internal needs, but you can also provide it to your customers under your brand. Our technicians can either help with ticket registration or they can also be involved in solving them.

L0 - L2

Our technicians can act as a regular call center, only to enter the request into the system. But they can also act as a technical call center and help customers with the problems they are solving – either remotely or by intervening on their computer.

No More Rut

The current situation in companies is such that IT specialists spend their time solving common problems. In the end, an expert who should develop products or improve specialized functionalities, ends up as a regular technician – on the phone.

Problems that the customer helpdesk solves

24/7

Rut

Substitutability

Outtages

Specialization

Costs

Get A Free
Professional Consultation​

You can talk about the options of customer helpdesk with our colleague who is an expert in IT solutions.

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Pavel Pábl
CTO
I Want a Consultation

FAQ

The method of billing for our services is different and depends on the agreement. We can adapt to your needs and requirements, whether in terms of the level of support, communication channels, or other parameters.

In general, we can say that the operating mode, response time or type of service support are reflected in the price.

Only.

Yes, the customer helpdesk is only one part. We also provide a monitoring center for system monitoring and we can also help by outsourcing IT forces.

Our Customers Say About Us

Using TCPRO's cloud infrastructure was a good decision because it opens the door to new possibilities, technologies and practices in a short time. We also see a positive impact on our customers, who benefit from the greater dynamics with which we can define the resources needed to address requirements and therefore deliver their projects more efficiently.
Petr Holan
Petr HolanSolution Architect
TCPRO's cloud allows us to fully dedicate ourselves to working on our products because the infrastructure fully adapts to our computing power requirements. As our team continues to grow, dynamic optimization of computing resources is a real foundation for successful product development and minimizing costs and investments.
Michal Novák
Michal NovákCustomer Success Manager
The Cloud Provider's infrastructure stack is really worth it. Already during the decommissioning of the old system, we saw that we were expecting cost savings approaching 50%, and this was subsequently confirmed - a really great result. The support during the migration from the existing environment was exemplary according to our engineers.
Bohuslav Pavlík
Bohuslav Pavlíkjednatel
With DASHPOINT we have an online overview of how our customers' brake and hydraulic systems are behaving. This allows us to solve problems remotely, in a timely manner and often before the problem occurs.





Jan Mikyska
Jan MikyskaDirector
One of the most important things is good communication with the technicians who are helping you with the migration. The TCPRO team is very helpful and whenever possible they have tried their best to accommodate us.




David Peroutka
David PeroutkaHead Technician
We were surprised how the solution was fully adapted to our needs. All the parameters were set based on our requirements and the process automation did not burden us. We are very satisfied with the preparation of the iFS audit reports. Data are collected automatically and the preset for the food industry includes the built-in option to generate the audit documents automatically.
Štěpán Hodač
Štěpán HodačOwner
During the time we have been using the DASHPOINT platform, we have managed to set up automated processes and save employees' time. We also see that the people in charge are much more comfortable working with the data from the platform than the meters themselves, so they can use their time more efficiently and not waste it visiting inaccessible places.
PhDr. Miloš Prokýšek, PhD.
PhDr. Miloš Prokýšek, PhD.vedoucí organizační složky Smart Písek
The software is easy to use, there is no need for complex training, because you describe everything yourself. Click on any device to get the required information. It goes without saying that the autonomy of the individual devices is there, so I only monitor what I need for each one. It is easy.


Roman Dolejš
Roman DolejšChef
DASHPOINT makes our life significantly easier when preparing documents for HACCP audits, and automatic data collection saves us time that we can use for more important activities. The delivery also includes monitoring of temperatures and times during preparation, which is why our chicken specialties are even juicier and crispier, which our customers appreciate.
Barbora Říhánková
Barbora ŘíhánkováStore Manager
Thanks to DASHPOINT, we have an overview of everything. It works quickly, conveniently and we are always in the picture, at work or anywhere else. When we detect there has been a drop in temperature, we can react immediately and ensure that the goods are transported so that they do not deteriorate. We prevent losses and ensure the best quality of products.
Leoš Gornicky
Leoš GornickyOwner
We are satisfied with the mentioned solution, we particularly liked the speed of implementation and the ability to modify the web interface according to our requirements.






Ing. Anna Malenová MSc.
Ing. Anna Malenová MSc.Quality Manager Own Brands
Overall, we are very satisfied with TCPRO's services and we know that we will be happy to use your platform for further expansion of our services.







Michal Veselka
Michal VeselkaTech Manager
The technicians from TCPRO not only got the environment up and running according to our requirements, but also gave us the time needed to deploy our system to the cloud on Kubernetes.
Jaroslav Pánek
Jaroslav PánekCo-founder & Senior Programmer
At this point I can say that are data are well taken care of.
Petr Fořt
Petr FořtExecutive Manager
We see the transition to the CLOUDPOINT environment from TCPRO as a step forward. We can now efficiently process our clients’ requests even when we are not personally present in the office.
We can now operate more efficiently and this advantage also applies to our customers. Try it, compare it and then decide.
TCPRO became our partner in the provision of cloud services thanks to an individual approach and a clear pricing policy.Don’t be afraid to switch to the hybrid data center mode. Once you define the services that can be transferred to the cloud, you can save on costs and cover performance peaks.
Ing. Jan Budina, Ph.D.
Ing. Jan Budina, Ph.D.Leader of the System Support Department

Our Customers Say About Us

Using TCPRO's cloud infrastructure was a good decision because it opens the door to new possibilities, technologies and practices in a short time. We also see a positive impact on our customers, who benefit from the greater dynamics with which we can define the resources needed to address requirements and therefore deliver their projects more efficiently
Petr Holan
Petr HolanSolution Architect
TCPRO's cloud allows us to fully dedicate ourselves to working on our products because the infrastructure fully adapts to our computing power requirements. As our team continues to grow, dynamic optimization of computing resources is a real foundation for successful product development and minimizing costs and investments.

Michal Novák
Michal NovákCustomer Success Manager
The Cloud Provider's cloud infrastructure stack is really worth it. Already during the decommissioning of the old system, we saw that we were expecting cost savings approaching 50%, and this was subsequently confirmed - a really great result. The support during the migration from the existing environment was exemplary according to our engineers.
Bohuslav Pavlík
Bohuslav Pavlíkjednatel
With DASHPOINT we have an online overview of how our customers' brake and hydraulic systems are behaving. This allows us to solve problems remotely, in a timely manner and often before the problem occurs.






Jan Mikyska
Jan MikyskaDirector
One of the most important things is good communication with the technicians who are helping you with the migration. The TCPRO team is very helpful and whenever possible they have tried their best to accommodate us.





David Peroutka
David PeroutkaHead Technician
We were surprised how the solution was fully adapted to our individual needs. All the parameters were set exactly according to our requirements and the process automation did not place additional demands on us for various changes. We are very satisfied with the preparation of the reports for the IFS audit. All data is collected automatically and the DASHPOINT preset for the food industry includes the built-in option to generate the audit documentation automatically.
Štěpán Hodač
Štěpán HodačOwner
During the time we have been using the DASHPOINT platform within Smart Písek, we have managed to set up automated processes and thus save our employees' time. At the same time, we also see that the people in charge are much more comfortable working with the data from the platform than the meters themselves, so they can use their time more efficiently and not waste it visiting inaccessible places to get to one number.
PhDr. Miloš Prokýšek, PhD.
PhDr. Miloš Prokýšek, PhD.vedoucí organizační složky Smart Písek
The software is easy to use, there is no need for complex training, because you describe everything yourself. Click on any device to get the required information. It goes without saying that the autonomy of the individual devices is there, so I only monitor what I need for each one. It is easy.



Roman Dolejš
Roman DolejšChef
DASHPOINT makes our life significantly easier when preparing documents for HACCP audits, and automatic data collection saves us time that we can use for more important activities. The delivery also includes monitoring of temperatures and times during preparation, which is why our chicken specialties are even juicier and crispier, which our customers appreciate.

Barbora Říhánková
Barbora ŘíhánkováStore Manager
Thanks to the DASHPOINT service, we have an overview of everything. Everything works quickly, conveniently and we are always in the picture, whether we are at work or anywhere else. When we detect from the platform that there has been a drop in temperature, we can react immediately and ensure that the goods are transported so that they do not deteriorate. Thanks to this, we prevent losses and, in addition, ensure the best quality of products.
Leoš Gornicky
Leoš GornickyOwner
We are satisfied with the mentioned solution, we particularly liked the speed of implementation and the ability to modify the web interface according to our requirements.







Ing. Anna Malenová MSc.
Ing. Anna Malenová MSc.Quality Manager Own Brands
Overall, we are very satisfied with TCPRO's services and we know that we will be happy to use your platform for further expansion of our services.







Michal Veselka
Michal VeselkaTech Manager

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Vzdálená podpora pomocí TeamViewer

Abychom vám poskytli co nejefektivnější pomoc, využíváme program TeamViewer. Poté, co odsouhlasíte EULA a přístup technika, náš kolega má možnost navigovat se v prostředí vašeho přístroje, aby co nejrychleji odhalil, kde je problém. Tento přístup po vyřešení problému technik odpojuje, takže už do vašeho počítače nevidí, dokud mu příště přístup neodsouhlasíte.

Stáhnout TeamViewer ›

Software TeamViewer stahujte až po konzultaci s našimi techniky. Nikdy nedávejte své přihlašovací ani jiné citlivé údaje ostatním, jediné údaje, které můžete při tomto řešení potřebovat, je ID a osobní kód v rámci softwaru TeamViewer.

TeamViewer Remote Assistance

To provide you with the most efficient help, we utilize the TeamViewer software. After you agree to the EULA and the technician access, our colleague has the abilitiy to navigate in the environment of your device to find as soon as possible where the problem us. This access is disconnected by the technician after the problem is resolved so he no longer can see the insides of your device until you aprove his access the next time. 

Download TeamViewer ›

Download the TeamViewer sotware after you have consulted our technicians. Never give your login information or any other sensitive information to others. The only credentials you will need for the resolution of your problem is the ID and a personal code within the TeamViewer software.

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We will be happy to talk about a solution fitting your needs

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We will be happy to talk about a solution fitting your needs

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We will be happy to talk about a solution fitting your needs

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We will be happy to talk about a solution fitting your needs

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