Customer Helpdesk
Your technical support as a Service
Customer Helpdesk
Your technical support as a service
Solve substitutability and rely on the expertise and professionalism of an external team
Our technicians at your service
TAC
Technical Assistance Center – we have our own software tool for receiving technical requests. Just send an email and our technicians will start dealing with the request immediately. We may also use your software.
White Label
Our customer helpdesk can work not only for your internal needs, but you can also provide it to your customers under your brand. Our technicians can either help with ticket registration or they can also be involved in solving them.
L0 - L2
Our technicians can act as a regular call center, only to enter the request into the system. But they can also act as a technical call center and help customers with the problems they are solving – either remotely or by intervening on their computer.
No More Rut
The current situation in companies is such that IT specialists spend their time solving common problems. In the end, an expert who should develop products or improve specialized functionalities, ends up as a regular technician – on the phone.
Get a FreeProfessional Consultation
You can talk about the options of customer helpdesk with our colleague who is an expert in IT solutions.
Get a Free Professional Consultation
You can talk about the options of customer helpdesk with our colleague who is an expert in IT solutions.
FAQ
The method of billing for our services is different and depends on the agreement. We can adapt to your needs and requirements, whether in terms of the level of support, communication channels, or other parameters.
In general, we can say that the operating mode, response time or type of service support are reflected in the price.
Yes, the customer helpdesk is only one part. We also provide a monitoring center for system monitoring and we can also help by outsourcing IT forces.
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