The DIKA service team has long been our good business partner, especially in the field of printing services. But it also focuses on external IT management. And it was in this area that, after two years, he encountered a rapidly growing problem.
The virtual environment they used for outsourcing at the company became a liability.
DIKA service provided its IT outsourcing through the infrastructure of one of the global players in the virtual server market. The task for achieving customer satisfaction was clear – to adapt to the needs of clients and to ensure that costs remained within limits.
The main problem was the regularly and unexpectedly increased monthly payments for “additional services” which were difficult to predict and completely beyond the control of DIKA service partners. Despite the thorough recording of the operations logs, there were items on the invoice that the provider could not explain.
Moreover, tackling any problem with technical support was very complex and unsatisfactory.
As it was not possible to influence the provider’s behaviour, technicians tried to limit the mounting costs in different ways, but these were to the detriment of their customers. Even repeated cost containment restrictions have not stopped the avalanche.
Not only has this approach not helped with economic indicators, it has impacted customers with reduced efficiency in using virtual servers and limited ability to adapt infrastructure to what they need at any given time. This trend went against exactly what virtual infrastructure is supposed to contribute to.
That’s when the company turned on us. Intensive communication and mutual support led to a successful transition to CLOUDPOINT. Despite the fact that they recreated the entire virtual environment from scratch for their customers. The technicians got hold of the demo for 14 days and during this time we worked out all the documentation together, so the two free weeks were put to good use.
Our partner considered several new suppliers, but in the end the combination prevailed:
Thanks to our cooperation we managed to solve not only the main problem, to the satisfaction of both the management and the technical team.
Virtual facilities are now stable, with clear billing and no unidentifiable costs. The client servers running in it can now run 24 × 7 × 365, making them available whenever customers need them.
“We are still in the process of scrapping the old system and we can already say that we expect to save costs close to 50%,” adds Bohuslav Pavlík.
In addition, technicians are spared problems with shutting down and switching on servers that have been linked to cost-cutting, which was previously one of the problem areas causing lower efficiency. Servers often did not start properly and needed immediate attention.
Fault reporting, malfunctions, questions
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Abychom vám poskytli co nejefektivnější pomoc, využíváme program TeamViewer. Poté, co odsouhlasíte EULA a přístup technika, náš kolega má možnost navigovat se v prostředí vašeho přístroje, aby co nejrychleji odhalil, kde je problém. Tento přístup po vyřešení problému technik odpojuje, takže už do vašeho počítače nevidí, dokud mu příště přístup neodsouhlasíte.
Software TeamViewer stahujte až po konzultaci s našimi techniky. Nikdy nedávejte své přihlašovací ani jiné citlivé údaje ostatním, jediné údaje, které můžete při tomto řešení potřebovat, je ID a osobní kód v rámci softwaru TeamViewer.
To provide you with the most efficient help, we utilize the TeamViewer software. After you agree to the EULA and the technician access, our colleague has the abilitiy to navigate in the environment of your device to find as soon as possible where the problem us. This access is disconnected by the technician after the problem is resolved so he no longer can see the insides of your device until you aprove his access the next time.
Download the TeamViewer sotware after you have consulted our technicians. Never give your login information or any other sensitive information to others. The only credentials you will need for the resolution of your problem is the ID and a personal code within the TeamViewer software.
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