Reference
Taikun
When developing such technologies that require highly specialized know-how, taikun.cloud needs its technicians to focus on development and not on regular routine work such as environment monitoring and troubleshooting.
Challenge
Taikun offers its clients various formats of its services, including the SaaS option. To ensure maximum convenience and functionality for customer environments of all shapes and sizes, the taikun.cloud team needed to find a way to ensure this high level of service.
The team decided to use the options offered by the TECHPOINT service from The Cloud Provider. After analyzing the needs, the services of the supervisory center and the help desk were combined to cover not only the monitoring of non-standard conditions in individual environments but also the efficient resolution of incidents.
“Thanks to the outsourcing of activities to the TCPRO team, we can now focus on streamlining our services, which we can continue to simplify and improve the lives of developers around the world thanks to this focus.”
Michal Novak, Head of Customer Success, Taikun
Solution
Result
Using secure access, data on customer environments was connected to the TCPRO monitoring system. The aforementioned analysis included a list of parameters that needed to be added to the environment in order to control all the key features of the environment.
Furthermore, a process was also created to relieve taikun.cloud technicians of handling incidents. Thanks to these changes, specialized technicians only resolve problems that are escalated by the TCPRO team.
By working with The Cloud Provider, the taikun.cloud team can focus on developing and improving their services without having to be distracted by routine activities that do not require their specialized attention.
